1-What is the objective of OOS/DOL/PSOL?

– The objective of OOS, DOL and PSOL is two-fold:

  • Protect customers from being unsatisfied and frustrated.
  • Protect you from OOS penalties and from unhappy customers who will probably never order from your shop again.

2-Out Of Stock (OOS)

– Once a customer ordered your product on Jumia.com, you have 48 hours to drop the package to your assigned hub and update the status of the item on Seller Center. Otherwise, your order will be cancelled as Out of Stock which might trigger DOL and PSOL.

3-Daily Order Limitation (DOL)

– The Daily Order Limitation is the maximum number of orders you can receive on a daily basis. Once this limit reached, your shop will not appear online until the next day.

4-Pending to Shipped Order Limitation (PSOL)

– The Pending to Shipped Order Limitation is the maximum number of orders which can be under “Pending” status simultaneously on your Seller Account. Once this limit reached, your shop will not appear online until you ship at least 1 order.

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Any questions? We are here to help you.

– Raise a claim on the Internet: From Here

– Ask an agent in a Vendor Drop-Off: Drop-Off Locations