1-What is Quality Check (QC)?

– The QC happens when you drop your package at a Vendor Drop-Off station. A Jumia agent will check 2 elements:

A-The packaging of your product.

B-The conformity of your product with its Jumia detail page.

– The objective of the QC is two-fold:

Protect consumers from receiving wrong/damaged/used items and being unsatisfied.

Protect you from getting customers returns, decreasing your Seller Score and losing customers.

A-The package of your product.

B. At our Vendor hub, a Jumia agent will check if your item matches the information you mentioned on its Jumia product page.

  • Brand
  • Colour
  • Size
  • Other Specifications (Weight / Height / Etc.)

2-What do you risk if your QC fails?

Your item might fail Quality Check for the following reasons:

– Your Item and/or its packaging is Defective.

– Your Item is Different from the one you listed on Seller Center.

– Your Item is a Counterfeit.

– Your Item is a Second-Hand Item.

– Your Item has not a readable reference.

If one of your items fails Quality Check, you might have to pay a Fee – List of Penalties.

4-You disagree with a failed QC? We are here to help you.

– Raise a claim on the Internet: From Here

– Ask an agent in a Vendor Drop-Off: Drop-Off Locations