2-How do penalties work?
– How to pay?
You don’t have to pay cash a penalty, fees will be directly retained on your Seller Center Account.
– Why do you pay?
Quality Check fail penalty – applied when the product fails the Quality Check at the drop-off hub.
Return penalty – applied when a customer returns back an item for a quality reason.
Out of Stock (OOS) penalty – applied when OOS happened.
Counterfeit – applied when you sell counterfeit products on Jumia.
3-How much do you pay?
– Quality Check fail penalty – 100EGP if different color or size, 200 EGP if broken or used…
– Return penalty:
Return for poor product quality – 60 EGP
Return for non-compliant item – 60 EGP
– OOS penalty:
Cancellation due to an OOS declared in less than 24 hours – 25% of the item commission with a minimum of 5 EGP and a Maximum of 25 EGP.
Cancellation due to an OOS declared between 24 & 48 hours – 50% of the item commission with a minimum of 5 EGP and a Maximum of 25 EGP.
– Counterfeit penalty:
1st attempt – You receive a warning email and are encouraged to remove all fake items immediately.
Second attempt – Fake items will be removed and you incur a penalty of 4000 EGP.
Third attempt – Fake items will be removed, you incur an additional penalty of 4000 EGP and your account will be suspended for two weeks.
Fourth attempt – You incur another additional 4000 EGP penalty and your account will be permanently removed from Jumia.