1-What are penalties?

– As a Jumia vendor, you agreed with the Terms and Conditions to have the right to sell on Jumia. If you don’t respect them, Jumia may apply a penalty to your account.

– The objective of penalties is two-fold:

  •   Protect customers from receiving wrong items and being unsatisfied.
  •   Protect you from losing sales and potential customers.

2-How do penalties work?

– How to pay?

You don’t have to pay cash a penalty, fees will be directly retained on your Seller Center Account.

– Why do you pay?

Quality Check fail penalty – applied when the product fails the Quality Check at the drop-off hub.

Counterfeit – applied when you sell counterfeit products on Jumia.

Jumia Express inbound penalty – applied when you are over 30 minutes late to your scheduled time to Jumia Express.

3-How much do you pay?

– Quality Check fail penalty – 200 EGP if different color or size, broken or used…

– Jumia Express inbound penalty200 EGP

– Counterfeit penalty:

First attempt – Fake items will be removed and you incur a penalty of 3300 EGP If you don’t provide the proof that these items are original within 10 days from the date you were informed of the fake items.

Second attempt – Fake items will be removed and you incur a penalty of 3300 EGP If you don’t provide the proof that these items are original within 10 days from the date you were informed of the fake items and your account will be pemenantly delisted.

*This applies to all vendors “New or Existing”.

*If you have any inquiry or doubt about a product, please send an E-mail to: contentgm@eg.jumia.com before creating the product to avoid any penalties.

This is in addition to an increase to your contribution in the orders’ commission in case your Seller score is less than 3

As per the below table

4-You disagree with a penalty? Don’t worry we are here to help you!

– Raise a claim on the Internet: From Here

– Ask an agent in a Vendor Drop-Off: Drop-off Stations