Returns Process
How Jumia guarantees the vendors rights for returns
How Jumia guarantees the vendors rights for returns
At Jumia, our goal is to make sure that your customers are happy with the purchased product and service, not only so that they will eventually be returning customers, but also that they will share their good experience with their family, and friends, and you will end up building up a larger base of customers who are loyal to your shop and service.
Jumia guarantees this for your customers through the returns process, where the customer is eligible to return a product within 14 days (and up to 30 days for defective items) after receiving the product. All returned items will undergo a quality check by our specialized after sales team. You can know all about Jumia/customer return process by clicking here.