What is Seller Score?
What is the purpose of the Seller Score
- Grow your business by attracting more customers and building a strong image for your store.
- Ability to join Promotions.
- Ability to join Jumia Express and store your products in Jumia warehouse.
How can you see your Seller Score?
You can view your current seller score from your store’s homepage on the Vendor Center, as shown below:
This rating is very important to customers, as it is the first thing they notice before buying any of your products. Work on achieving a score of 5 to be one of the top sellers on Jumia
How Are Seller Score Points Calculated?
- Shipping speed – you have 3 days (Fridays not included) to ship your order – the faster your ship the better your seller score will be
- Cancellation Rate (Out of Stock): If orders are not delivered to the VDOs within 3 business days, they are canceled under the “out of stock”.
- Quality Return rate: The percentage of orders returned by clients for quality reasons during the past 4 weeks.
- Average customer rating: Average of approved ratings from the past 4 weeks
How is your Seller Score calculated?
Each indicator was evaluated from 0 to 5 based on the boundaries below.
How does that affect your customers?
Your Seller Score is available on the pages of all your products. The products of our most successful sellers gets a “purchase” rate of up to 10 times higher than other sellers.
The rating score that appears is the result of these 3 criteria:
What is the significance of customers’ review of your products
Through these comments and reviews, you showcase your credibility to your customers. A customer always cares about the product’s reviews before purchasing.
Some questions that will help you understand
- How can you improve your Seller Score?
– Improve your order cancellation rate by updating your stock every day, so you don’t have to cancel orders again.
– Improve your product quality rating by making sure your description is detailed and accurate, and that you are selling genuine brand products
– Check and review product quality before packaging and sending items for shipment.
- What are the benefits of getting a high seller score?
– By getting a higher rating score, you ensure getting more views on the website’s pages and search results, which allows the customers to have more access to your store and view your products, which means more sales.
- What are the results of getting a low seller score?
By getting a lower rating score “less than 3”, you may be subject to the application of a pending to shipped orders limit on your account. This could happen because of an increase in the cancellation rate, or the quality return rate, or because of non-compliance with the service level agreement that requires processing orders within 48 hours.
Please note that any cancellations done from the customer’s side or returns done because the customers changed their mind do not affect your rating.
