What is Out of Stock (OOS)?
– Once a customer orders one of your products through Jumia.com, you will have 5 Business days to pack the order, update the order status on the Seller Center and deliver the order to your drop off station, Otherwise, your order will be canceled as “Out of Stock” which may subject you to limiting the number of your daily orders (DOL).
Daily Order Limit (DOL)
Daily order limit is the maximum number of orders you can receive daily. Once you reach this limit, your store products will not be displayed on the website until the following day.
Pending to Shipped Order Limitation (PSOL)
Limiting the number of pending to ship orders is setting the maximum number of orders that can be under the status “Pending orders”. Once you reach this limit, your products will not be displayed on the website until you ship at least one order.
What is the purpose of DOL/PSOL?
– The purpose of using DOL and PSOL is twofold:
- Avoiding customer dissatisfaction and disappointment, and not wanting to shop from your store again due to poor customer experience.
- Protecting you from being subject to Out of Stock penalties (OOS) and from customer dissatisfaction with the service received, and therefore unlikely to order from your store again.
Why is avoiding out of stock important?
Success in Jumia relies greatly on managing your product inventory. Customers will not want to order products that are not available at your store.
– The impact of out of stock products is evident in two aspects:
- The customer will prefer to buy the same product from another seller and may not prefer to buy from your store again.
- You will be required to pay a fine to Jumia (For more information on penalties).
First tip: Access your Seller Center or Vendor Center at least once a day
You have to get used to checking your Seller Center or Vendor Center at least once daily to make sure there aren’t any new orders. In case there are new orders, make sure to fulfill them as soon as possible.
Follow these instructions to find new orders: Orders > Manage Orders > Pending
Second tip: Update your store (products) inventory daily
It is useful to specify a time to do an inventory of your products and update your online store according to it at least once daily.
Here are some tips:
– Don’t enter a number higher than the actual product number available
– Provide the product to avoid OOS cancellation.
– Do not rely on the influx stock to cover an existing order unless it arrives within 24 hours
Below are some instructions on how to update product inventory on your online store
A/ Connect to your online store account, and click on: Products > Manage Products
B) In the “Available” column, click on the pen icon and enter the number of stock available in the “Allocated stock” box.
Third tip: Respond to orders from oldest to newest
To adjust FIFO (First In – First Out) through fulfilling your orders,
Here are some tips:
– Filter the older pending orders first and fulfill them
– Make sure to print the documents, get the product(s) per order, and pack them from oldest to newest
– Make sure to deliver the older orders first.
Fourth tip: Prepare a schedule to fulfill your orders and start today to complete your orders on Jumia
Here is what you need to do to avoid unfulfilled orders:
– Learn the drop off point location and working hours (here)
– Make sure you have enough resources to fulfill all your orders
– Review your emails and text messages regularly to check for potential new orders
Fifth tip: – Make sure to change your store status to “Holiday”
– Specify the holiday period (two working days) before the holiday date.
– Complete all your pending orders before switching your store to Holiday status
Sixth tip: – Store your products at Jumia Express warehouse
When you store your products at the Jumia Express warehouse, the DOL will not be applied to you because Jumia will be directly responsible for preparing and delivering your orders without any delays from your side
You can learn more and subscribe to Jumia express by clicking here
