In which cases do you raise a claim regarding returns?

Your products can be rejected during quality inspection or in case the customer refused to receive the product or if the delivery failed. In these cases, the products go through the “return to seller” process.

In some cases (defective product, wrong product, wrong model, damaged factory packaging, etc…) You can refuse the rejection reason and raise a claim.

How to file a complaint?

A/ Connect to your account on the seller center, and click on “Raise a Claim”.

B/ Fill the complaint form and enter the return issue.

In Complaint type, select “Returns” and choose the appropriate return reason.

C/ Finally, attach the photo taken at the return center as a proof of the return complaint, then submit the claim.

What happens after submitting the claim?

Our seller support team will review the complaint and decide whether it is valid.

A/ Valid Complaint.

– The value will be refunded within 7 – 14 working days.

– You will be asked to keep the product.

B/ Invalid Complaint.

– There won’t be a refund.

– You will be asked to keep the product.

Basic directives.

– The claim must be raised within two business days once the seller receives the returned product.

– Any claim raised after the specified period will be rejected.

– Make sure to attach supporting documents to the submitted claim.

You should not leave the rejected packages at the center.

– All complaints will be reviewed within one to two business days.

– Any package left at the center will be confiscated.

– Raising an invalid claim will affect the eligibility to raise anymore claims in the future.