1. In which situation can you raise a claim for returns?
Your items can be rejected during the Quality Check, and/or can returned from the customers because they rejected it or the delivery failed. Following those cases, your item enter in the process of “Return to vendor”.
In some cases (damaged item, wrong item, wrong model, damaged manufacturers package…), you can disagree with the reason of the return and therefore raise a claim.
Here are the different steps to follow: