As you know, the Marketplace system on Jumia relies on commission marketing, which means that Jumia is just a display platform and an intermediary between the seller and the customer according to the contract concluded between us. And this commission is received in return for displaying and selling your products through Jumia’s platform.

Any order you receive on Jumia’s platform is sold to the customer and not to Jumia itself. This is why when you raise an electronic invoice, it must be raised in the name of the client who purchased the product, and not in JUMIA’s name.

We have noticed since the application of the electronic invoice system, that a lot of our partners are adding electronic invoices on the taxation system by mistake under JUMIA’s name and not the name of the customer.

The correct way to raise an electronic invoice: You must raise the invoice adding the name of the customer who purchased the product, and not in JUMIA’s name

(All client data is available in each order in the Seller Center as shown below)

In the event that the invoice was raised incorrectly, you can do the following to correct the error:

1- You can delete the invoice if it was incorrect within the cancellation period specified by the Tax Authority on the electronic invoice platform, and re-upload it in the correct manner using the customer’s name.

2 – If the cancellation period has passed, you will have to raise a Credit Note in JUMIA’s name with the amount of the incorrect invoices, in a manner that the credit note/notes value is identical to the value of the incorrect invoices.

NB: 

In the event where an invoice has been raised incorrectly (in JUMIA’s name and not the customer’s) we will be forced to temporarily hold the transfer of your financial dues, until the invoice is corrected.