More Details

VIBE

Late Fulfillment

A mail alert will be sent at 6am to give you time to contact us if you think there is a mistake. The cancellation of orders will take place every day at 6pm.

Late orders automatic cancellation.

If your order status is not updated from "Confirmed" to "Ready to Ship" in the 24 hours following order confirmation.

If your order status is not updated from "Ready to Ship" to "Shipped" within the 48h hours following validation of the status "Ready to ship"..

Products Availability

An email alert will be sent each Wednesday to let you know and give you time to contact us if you think there is a mistake. The activation, updating or resetting of the measures shown here will take place every Thursday at 9 pm.

Daily order limitation for vendors with high out of stock rates.(1)
(based on shipped orders from 8 to 15 days)

Out of Stock %

Badge

Daily order regulation

> 10%:

Your daily orders are limited to 1 per day.

5% > 10%:

Your daily orders are limited to 1 per day.

Your daily orders are limited to {*# per day*} per day.

Your daily orders are limited to {*# per day*} per day.

Your daily orders are limited to {*# per day*} per day.

2.5% > 5%:

Your daily orders are limited to 1 per day.

Your daily orders are limited to {*# per day*} per day.

Your daily orders are limited to {*# per day*} per day.

Your daily orders are limited to {*# per day*} per day.

< 2.5%:

No daily order limitation, ship as much as you can !

For each out of stock applies a customer compensation up to 2x commission ( 100 EGP ).(1)(3)
(based on cancellations from 8 days to 15 days)

Holiday mode automatically activated in absence of activity on Seller Center.

Without any activity on your Seller Center account for more than 7 days   OR   without any update of at least one of your product for more than 14 days.

Products Quality

An email alert will be sent each Wednesday to let you know and give you time to contact us if you think there is a mistake. The activation, updating or resetting of the measures shown here will take place every Thursday at 9 pm.

Daily order regulation (2 products/day) for products with quality issues.
Removal the week before if below ratio.(2)

Fashion products:

  • rejection rate on delivery due to quality issues* above 50%
  • OR   return rate due to quality issues** above 2%
  • OR   Seller Score of 2 or less.
  • Other products:

  • Rejection rate on delivery for quality issues* above 40%
  • OR  return rate for quality issues** above 2%
  • OR   Seller Score of 2 or less.
  • * * Based on 1 to 8 days.     ** * Based on 8 to 22 days.

    Counterfeit

    An email alert will be sent each Wednesday to let you know and give you time to contact us if you think there is a mistake. The activation, updating or resetting of the measures shown here will take place every Thursday at 6 am.

    4000 EGP of customer compensation at first counterfeit occurence.


    If two counterfeit occurences are proven, your online shop will be deactivated.

    (1) Not applicable to Jumia First vendors.

    (2) Not applicable to Jumia Service Pickup users.

    (3) Not applicable during the first month for new vendors.

    (4) Not applicable to Crossdocking vendors (Order form delivery).