VIBE

Customer satisfaction is for you as for Jumia, the main element of our success. That's why we have created an automated program in Seller Center that aims to protect and improve customer satisfaction :

VIBE

More informations for you :

  • E-mail notification if you have late orders.
  • E-mail notification if you have too many returns due to quality issues.
  • E-mail notification before any penalty application.

  • There will be no more deactivation, but a better customer protection policy :

  • Automatic order regulation in case of delays or recurring stock shortages.
  • Automatic sales regulation for items with high return rate due to quality issue.
  • Automatic deactivation of the Seller Center account in absence of seller activity

  • Simple & clear fees to compensate the customer in case of :

  • Order cancellation due to stock shortage.
  • Delivery of bad quality or counterfeit items.
  • For more details about our VIBE

    Click here

    Late fulfillment

    What happened?

    "I did not prepared or shipped my orders on time."

    How VIBE can help me?

    VIBE sends me an email every day to remind me to prepare my orders which are late before they are canceled.


    Learn how to ship your orders faster
    Click here

    Availability

    What happened?

    "I canceled one or more orders because the number of products available in Seller Center was not the number currently available."

    How VIBE can help me?

    VIBE will automatically adapt the number of possible orders to reduce the impact, time to solve the issue.

    VIBE sends me an email before adjusting my number of authorized orders.

    VIBE will automatically remove the limitation once the availability issue is resolved.

    VIBE will inform me first of all to compensate the customers concerned by the damage caused by the cancellation of their order.

    VIBE will automatically put my store in vacation mode if I am inactive for a certain period of time.


    Learn how to manage your stock more efficiently
    Click here

    Counterfeit

    What happened?

    "A person in my company had a fake or counterfeit product delivered to a customer."

    How VIBE can help me?

    VIBE will first warn me to compensate the concerned customers for the damage caused.

    VIBE will put my store on hold if the cases of falsified or counterfeited products repeat, giving me the time to solve this issue durably.


     

    Quality

    What happened?

    "I have delivered a product that does not match its description on the website / A product has been returned to me for quality issue."

    How VIBE can help me?

    VIBE will automatically adjust the number of orders allowed on this product, so as to minimize the impact, leaving me time to solve this issue.

    VIBE will notify me beforehand, sending me by email the list of concerned products before adjusting their number of authorized orders.

    VIBE will automatically remove the limitation once the quality issue is resolved.

    VIBE will notify me by email beforehand to compensate the return costs.