Smart QC

Discover a smarter Quality Check process

What is the Smart QC (Quality Check)?

The Quality Control (QC) process is based on checking your products before being shipped and delivered to the customer. This is done to avoid packaging mistakes, wrong item size or color, counterfeit products, and items not matching the product description on JUMIA website, which will affect your store reputation, and increase the percentage of the returns and declined products.

To know examples for the items which will be rejected during the smart QC, click here.

 

Why is the Smart QC important?

  • To encourage you to deliver the orders successfully, on time.
  • To decrease the percentage of the returns and the declined products.
  • To gain customers trust and build your store reputation.
  • To achieve higher seller score and get a Gold Badge.

How should you be prepared for the QC process?

  • Pack the order halfway through (Do not seal the package) to avoid consuming more packaging materials.
  • Prepare extra packaging material incase needed.
  • The quality check will be done randomly on some items.

Charges are to be applied in the following cases during smart QC at the drop-off stations:

  • 200 EGP in case of discovering different product than what was ordered, or different delivery receipt.
  • 500 EGP in case of discovering a defective product.
  • 2500 EGP in case of discovering used or refurbished products.
  • 4000 EGP in case of discovering a fake, counterfeit, or high copy item.
  • 10000 EGP in case of discovering a fake, counterfeit, or high copy item for health and beauty products(Includes perfumes and cosmetics).