Smart QC
Discover a smarter Quality Check process
Discover a smarter Quality Check process
The Quality Check (QC) process is based on checking your products at the drop-off station before being shipped and delivered to the customer. This is done to avoid packaging mistakes, wrong item size or color, counterfeit products, and items not matching the product description on JUMIA website, which will affect your store reputation, and increase the percentage of the returns and declined products.
To know examples for the items which will be rejected during the smart QC, click here.
JUMIA developed a new feature on the Seller Center where you can easily communicate your claim.
You won’t need more than 30 seconds to fill the form and you can simply explain your case and even verify it with pictures for your items, then JUMIA will investigate and respond within 24 hours.
Filling the form is keeping your case updated on the system where we can track and solve the case in a relatively short time.
So, if you didn’t fill the form, we won’t be able to help you resolve your case.