Smart QC

Discover a smarter Quality Check process

What is the Smart QC (Quality Check)?

The Quality Control (QC) process is based on checking your products before being shipped and delivered to the customer. This is done to avoid packaging mistakes, wrong item size or color, counterfeit products, and items not matching the product description on JUMIA website, which will affect your store reputation, and increase the percentage of the returns and declined products.

Why is the Smart QC important?

  • To encourage you to deliver the orders successfully, on time.
  • To decrease the percentage of the returns and the declined products.
  • To gain customers trust and build your store reputation.
  • To achieve higher seller score and get a Gold Badge.

How should you be prepared for the QC process?

  • Pack the order halfway through (Do not seal the package) to avoid consuming more packaging materials.
  • Prepare extra packaging material incase needed.
  • The quality check will be done randomly on some items.

Charges are to be applied in the following cases:

  • 60 EGP in case of customer returning a product due to wrong item or different size.
  • 200 EGP in case of different product than what was ordered, or different delivery receipt during QC process at our drop off stations.
  • 2500 EGP in case of used product, whether during QC process or in case of customer returning the product.
  • 4000 EGP in case of discovering a fake item, whether during QC process or in case of customer returning the product.