Vendor & Customer Protection policy

JUMIA guarantees your protection

INTRODUCTION

At Jumia, our goal is to make sure that your customers are happy with the purchased product and service, not only so that they will eventually be returning customers, but also that they will share their good experience with their family, and friends, and you will end up building up a larger base of customers who are loyal to your shop and service, and this is why we have a Vendor & Customer Protection Policy.

You need to make sure that the items you ship are exactly matching the mentioned description on JUMIA's website to avoid any returns. This is why we have a Smart Quality Check process to guarantee that you end up having a satisfied customer. Jumia also has the Returns Policy which guarantees your rights as a partner.

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366.66x183.33

No To Fake Items

JUMIA’s goal is to build the best online shopping experience to gain customer’s trust; this is why we only sell genuine and original products.

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366.66x183.33

Smart Quality Check

Reduce your quality check failures, customer rejections & returns, and improve your Seller Score.

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366.66x183.33

Returns Process

Learn how JUMIA Guarantees your and your customer rights in the returns process.