Ship your orders

Jumia University

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Packaging Guidelines

The packaging quality is the first thing your customer will notice, and it has to give to your customer the right feelings.

INTRODUCTION

Please keep in mind that as mentioned in the Jumia contract, we will conduct tests and audits of the packaging practices of each order and may refuse to ship an order for which the packaging is not matching the Packaging Guidelines.

You need to make sure that the items you ship are exactly matching the mentioned description on JUMIA's website to avoid any returns.

If the orders you send to Jumia are not following the packaging guidelines, or are not 100% genuine, you will be charged a fee. This is to guarantee your customer gets the best shopping experience.

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Order Management

How to efficiently fullfil your orders. Learn how to do with our dedicated tutorial.

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Order Packaging Material

Learn how order the packaging materials with our dedicated tutorial.

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Track Your Order Deliveries

Keep a full visibility on all your items at any time. Learn how to do with our dedicated tutorial.

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No To Fake Items

JUMIA’s goal is to build the best online shopping experience to gain customer’s trust; this is why we only sell genuine and original products.

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Smart Quality Check

Reduce your quality check failures, customer rejections & returns, and improve your Seller Score.

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Returns Process

Learn how JUMIA Guarantees your and your customer rights in the returns process.

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Fashion Items

Reduce your quality check failures, customer rejections & returns by following these guidelines.

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General Merchandise Items

Reduce your quality check failures, customer rejections & returns by following these guidelines.

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Health & Beauty Items

Reduce your quality check failures, customer rejections & returns by following these guidelines.