Our main objective is to build a website that earns the trust of our customers. This is why we invite you to present authentic products to them. Also please note than Jumia adheres to the law to share with the responsible authorities any information related to the legal investigation of the sale of counterfeit products

And since we are keen on offering authentic products to Jumia’s customers, we have taken some steps against counterfeit products, and we will be imposing a penalty on the sellers who lists or sells any counterfeit products on JUMIA’s website.

Why is selling authentic products important?

  • Because it greatly affects the store’s reputation and your credibility in front of your customers, and therefore affects Jumia’s reputation accordingly.

What are counterfeit products?

  • These are products that are imitating or inspired from well known brands, or a similar copy of the original product, with an imitation logo from the original brand, to convince the client that it is an authentic product.
  • Click hereto know more about all imitated products to avoid displaying them.

 

 

 

 

 

 

 

 

Click here to know the imitated products and avoid displaying them

How to make sure you don’t display counterfeit products?

Avoid legal accountability, because the consumer protection law protects the customer’s right to obtain authentic goods under the name of a well-known brand. In such cases, you must make sure that you are authorized to sell these brands.

  • Don’t sell products that are similar to exclusive brands that you are not authorized to sell.
  • Don’t sell imitation products and give them a name similar to the original, example: “Channel” instead of “Chanel”.
  • Don’t use logos of original or well-known brands on non-original and generic products. Example: Gucci on a Generic (Counterfeit) product.

Don’t sell an authentic product and then have the client discover it was fake

What are the results of selling counterfeit products on Jumia?

    • 1. First time: The product will be removed, and a 3,200 LE penalty will be applied if you do not provide any documentation that proves that you are selling authentic products within 10 business days from the date you were contacted and informed about the creation of counterfeit product(s) on JUMIA’s website.
    • 2 : Second time: the product will be removed, and a 3,200 LE penalty will be applied if you do not provide any documentation that proves that you are selling authentic products within 10 business days, and your store will be permanently delisted.
    • These rules apply to all sellers, whether the store is “new or old” on JUMIA.
    • If you have any questions or concerns regarding a product, you can send to contentfashion.mall.eg@jumia.com for fashion products, or contentgm.mall.eg@jumia.com for other products before creating it to avoid any potential penalties.
      • So please note the importance

    of removing all fake or imitation products from your store. We appreciate your co-operation with us in selling only authentic products on JUMIA!

  • Is there any other product I can’t sell on Jumia?

    Jumia’s reputation depends primarily on the sellers, so the products listed below cannot be sold due to their danger to the Jumia store directly. The following list is not limited to:

    • “Medication (Prescription Drugs) Open for Supplements ,Enhancing Lotions, Ointments”
    • CBD Oils (Canabis Based Products)
    • Sex Toys
    • Drones
    • Signal Blockers
    • Tobacco
    • Ciggarettes
    • E-Cigarettes
    • Nicotine Products
    • Toy Guns – Real Weapons Look Alike
    • Currency
    • Damaged Batteries
    • Explosives/FireWorks
    • Fuels
    • Fur
    • Gambling devices
    • Handcuffs
    • Human growth hormone (HGH)
    • Lab reagents
    • Live plants
    • Lockpicking devices
    • Matches
    • Medical devices
    • Medical specimens
    • Military uniforms
    • Poisonous substances
    • Police shields
    • Radioactive products
    • Rough diamonds
    • Sharp objects
    • The skin of certain reptiles
    • Steroids
    • Tear gas
    • Waste
    • IPTV/ISDs
    • Health & Beauty Products – Mercury Content
    • Whitening Creams with High Mercury Concentration
    • Pepper Spray

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